Refund Policy

OUR MONEY-BACK GUARANTEE

At Herbit, we stand behind the quality and effectiveness of our herbal products. We are committed to your satisfaction and offer a money-back guarantee if you are not completely satisfied with your purchase.

If you don't feel that our product works as expected, we want to help you first. Our customer support team is here to provide guidance, answer questions, and help you get the best results from our products.

RETURN POLICY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or minimally used, and in its original packaging. You'll also need the receipt or proof of purchase (order confirmation email or order number).

To start a return, please contact us at herbitstore@gmail.com or call us at 0310 1375374 with your order number and reason for return.

Important: Items sent back to us without first requesting a return will not be accepted. Please contact us before sending any items back.

CUSTOMER SUPPORT & GUIDANCE

Before processing a return, we encourage you to reach out to our customer support team. We believe in the effectiveness of our products and want to ensure you're using them correctly to achieve the best results.

Our team can provide:

• Guidance on proper usage and dosage
• Tips for optimal results
• Answers to any questions about the product
• Information about expected timelines for results
• Alternative solutions or product recommendations

If after receiving our support and guidance you are still not satisfied with the results, we will process your refund request.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

For damaged or defective items, we will arrange for a replacement or full refund, including any shipping costs you may have incurred.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned for health and safety reasons:

• Products that have been opened and used extensively (more than 25% of the product)
• Products without original packaging or labels
• Products that have been damaged due to misuse or improper storage
• Custom or personalized products (if applicable)

Please get in touch if you have questions or concerns about your specific item.

REFUNDS

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, we will process your refund.

Refund Method: Since we accept Cash on Delivery (COD), refunds will be processed via bank transfer to your provided bank account. Please ensure you provide accurate bank account details when requesting a refund.

Refunds typically take 5-10 business days to process after we receive and approve your return. Please note that it may take additional time for your bank to process and post the refund to your account.

If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at herbitstore@gmail.com or 0310 1375374.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges at this time.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about returns, refunds, or need assistance with our products, please don't hesitate to contact us:

We're here to help and ensure your complete satisfaction with our products. Your trust in Herbit is important to us, and we're committed to making things right.